Novotel and ibis Styles Manila Araneta City continue to raise the bar in Philippine hospitality, earning two prestigious global distinctions that underscore their leadership in both guest satisfaction and sustainable practices.
Novotel Manila Araneta City was recently named the 2024 LISTeN Program Champion in the midscale market category—its third win after 2019 and 2023—while both Novotel and ibis Styles Manila proudly achieved the internationally recognized Green Key Certification for their steadfast commitment to environmental stewardship.
These twin milestones highlight the hotels’ ability to deliver exceptional guest experiences while advancing sustainability, reinforcing Araneta Hotels Inc.’s vision of world-class, eco-conscious hospitality in the Philippines.
LISTeN champion for the third time
With an impressive average score of 97.23%, Novotel Manila Araneta City once again secured the LISTeN Program Championship, Accor’s global quality initiative that measures excellence across five key pillars: client recognition, needs qualification, guest stay information, personalized service, and overall guest experience.
“At Novotel Manila Araneta City, our guests remain at the heart of what we do,” said Maria Manlulu-Garcia, Cluster General Manager of Novotel and ibis Styles Manila Araneta City and Accor Area General Manager for The Philippines Premium, Midscale, and Economy brands. “This recognition reflects the unwavering dedication of our team, who go above and beyond each day to deliver outstanding hospitality and create unforgettable moments.”
The LISTeN win celebrates the hotel’s innovative approach to service, from well-appointed rooms and vibrant social spaces to its diverse dining concepts.
“This distinction is a testament to the trust our guests place in us,” shared Anne Cruz, Cluster Director of Reservations. “Being named Champion once again challenges us to set even higher benchmarks in service excellence and to deliver memorable experiences with every stay.”
Novotel & ibis Styles Manila: Green Key certified
Equally noteworthy, both Novotel and ibis Styles Manila Araneta City were awarded the Green Key Certification, one of the world’s leading eco-labels for hotels and resorts that meet rigorous standards in energy and water conservation, waste management, and sustainable purchasing.
“At Novotel and ibis Styles Manila Araneta City, our Green Key certification reflects our commitment to protecting the planet while delivering exceptional guest experiences,” said Manlulu-Garcia. “This achievement proves that sustainability and comfort can go hand in hand.”
The certification builds on Novotel Manila’s decade-long sustainability journey, complemented by ibis Styles Manila’s fresh, eco-aware amenities. Both hotels champion eco-conscious practices such as: Plastic-free guest rooms with refillable water containers and pump dispensers for toiletries; Eco-certified paper products and biodegradable trash liners; Energy-saving initiatives including preset air-conditioning, LED lighting, and towel/linen reuse programs: Plastic-free dining, vegetarian options, and donation of untouched food to the Philippine Red Cross Sustainable events with QR code menus, LED signage, reusable flip charts, and reduced paper use; and, Community initiatives such as Earth Hour participation and local clean-up drives. These measures ensure that both guests and staff actively participate in creating a greener, more responsible hospitality experience.
By clinching the 2024 LISTeN Program Championship and achieving Green Key Certification, Novotel and ibis Styles Manila Araneta City reaffirm their leadership in Philippine hospitality—setting new benchmarks in service excellence while championing environmental responsibility.
