Novotel Manila Araneta City is proud to announce that it has been recognized as the champion in the midscale market category, receiving the prestigious LISTeN Program Award for 2023. This award highlights the hotel’s commitment to providing exceptional guest experiences and top-notch service. With an impressive average score of 95.73%, Novotel Manila is honored to represent the Philippines in this achievement. This is the hotel’s second win as a champion, following their first win in 2019. The hotel is also the champion for the midscale market in Asia Pacific and for all Accor hotels in The Philippines.
The LISTeN Program, part of the AccorHotels Quality Program, categorizes hotel quality expectations based on market and demand levels. The program is built on five pillars: client recognition, needs qualification, client stay information, personalized proposition, and client experience. Its core principles include being customer-centric, recognizing return guests, adapting conversations based on customer needs, maintaining flexibility for different markets, and focusing on guest satisfaction and experience.
Maria Manlulu-Garcia, General Manager of Novotel Manila Araneta City, emphasized the hotel’s commitment to personalized experiences that cater to guests’ diverse needs. She stated, “At Novotel Manila Araneta City, our guests are at the heart of everything we do. This award reflects our team’s dedication to excellence and delivering the highest level of service.”
The LISTeN Program Award is based on the average Reservation score across participating months in 2023. Properties that participated for at least nine months in 2023 and continue in 2024 were considered for this recognition. The award ceremony was attended by the hotel’s reservations team, guest service center department, and division heads for Commercial Sales and Revenue Management.
Novotel Manila Araneta City’s success is attributed to its well-appointed rooms, modern amenities, delectable dining options, and vibrant social spaces that enhance guest satisfaction. The hotel’s innovative approach to hospitality and commitment to continuous improvement have been key factors in achieving this recognition.
Jam Cabullo, Assistant Reservations Manager, expressed gratitude to guests for their trust and loyalty, as well as to the dedicated team members whose hard work made this accomplishment possible. “Receiving the LISTeN Program Award motivates us to continue elevating our standards and delivering exceptional guest experiences,” she added.
In addition to the LISTeN Program Award, Novotel Manila Araneta City recently received the Accor Asia Awards 2023’s Best F&B Performer award and was nominated for Best Loyalty Performance and Hotel of the Year.
To learn more about this award-winning hotel, visit www.novotelmanilaaranetacity.com.
