The latest addition located in Clark International Airport (CRK) in Pampanga, Philippines which consists of holistic aviation hospitality services – Plaza Premium Lounge, ALLWAYS (Airport Meet & Assist services) and TGM Root98 (airport dining outlet) complements the airport passenger services with a modern twist on redefining the premium services – ranging from contemporary and bright lounge design (Plaza Premium Lounge), end-to-end meet & assist services (ALLWAYS) to irresistible JAKO (Japanese Korean) dishes (TGM Root98).
Located at Level 3, Plaza Premium Lounge features space to work, unwind and recharge during transit or departures. Passengers are greeted by a welcome desk – bright and facing a greenery back wall to instill a fresh and warm feeling during lounge admission. Passengers may find the lounge space to be inviting and aspirational with the mix used of furniture composition on its color and seating arrangement. Further establishing itself as a conduit between passengers and the local community, a curated range of local products, materials and artwork has been selected to provide a subtle layer of local personality for each port, making it even more unique through local sense touchpoints.
With the aim to redefine comfort for business, leisure and family travellers, Plaza Premium Lounge is well-designed to be used with inclusion of homely nuances feature throughout the space to ensure all feels welcome to engage with the space. Staying true to its customer-centric approach, a variety of seating types, styles and configurations is available and designed thoughtfully to ensure every traveller fit in their perfect place within the lounge. Complemented with a range of local and international food offer alongside a self-serve coffee and drink station, the lounge is the prime option for passengers’ layover compared to the other available F&B concessionaires. Pay-per-use lounge services are also accessible to all travellers with shower facilities, VIP Meet & Greet services, in-lounge flight information and smoking room. The lounge admission is now available at PHP 2,480 for 2-hour use.
To further enhance on the food and beverage offers, Plaza Premium Group introduced an in-depth experience of menu customisation with the opening of TGM Root98 and Bar which is adjacent to Plaza Premium Lounge. This airport dining outlet is a global dining food concept which promotes JAKO – a fusion eatery of Japanese and Korean cuisine. Pride with its locally sourced ingredients with plant-based and vegan food options, TGM Root98 encourages all diners to eat well and eat sustainably.
Following the launch of Plaza Premium Lounge, the Group keeps close to its mission to Make Travel Better with the introduction of ALLWAYS – a bespoke Meet & Assist service, a service continuation after its first launch in Cebu in 2019. Located at Level 3 Departure Hall, ALLWAYS provides seamless airport experience from dedicated meet and greet service during Departure, Transit and Arrival to smooth coordination till transportation pick-up point. Passengers may visit the dedicated ALLWAYS Lounge – a secured lounge area with baggage handling, luggage wrapping and concierge services to ease the airport journey experience. Some other highlighted ALLWAYS services such as fast track (Customs, Immigration and Quarantine (CIQ) checkpoints), bundled Plaza Premium Lounge services, airport transfer as well as dedicated concierge services of hotel bookings, flower bouquet arrangement, dinner reservation and business centre services are a selection of differentiation features to distinguish the services from other operators in the airport.
‘We aim to ensure all passengers touchpoints are well taken care of in Clark International Airport – fast, efficient and comfortable. We do listen to our passengers’ need in their demand for frictionless experiences and hence our products and services are well-designed to transform the lounge, meet & assist service and dining outlet experience. Being able to offer personalised service through human interaction is invaluable. Together, we Make Travel Better,’ Steven Lim – Regional General Manager (Southeast Asia) shared.
Noel Manankil, Chief Executive Officer of Luzon International Premiere Airport Development Corp or LIPAD, the manager and operator of Clark International Airport added, “We welcome Plaza Premium Group at Clark International Airport. With top-notch amenities, and world-class services and food & beverage offerings, the addition of Plaza Premium Lounge. ALLWAYS Meet & Assist Services and TGM Root 98 further elevate every passenger’s experience at CRK.”