Hospitality company’s innovative approach involves going beyond enhanced health and safety practices to deliver stay and dining experiences that facilitate physical distancing while providing additional convenience, experience and value
Dusit Thani Manila has responded to the challenges brought by the COVID-19 pandemic by introducing ‘Dusit Care – Stay with Confidence’– a new program of services designed to go beyond enhanced hygiene protocols to deliver additional convenience, experience and value while ensuring guests would always feel safe and reassured.
The initiative, being rolled out in all Dusit Hotels & Resorts worldwide, includes the introduction of new facilities, services and operating procedures across five distinct dimensions: 1. Flexible Stays 2. Safety & Well-being 3. Local Experience 4. Technology, and 5. Dusit Care Kits.
To limit queues and offer added convenience for guests, Flexible Stays will allow guests to book online and flexible check-in times.
Safety & Well-being will see Dusit Thani Manila enhance its already stringent health and safety practices, which includes frequent sanitisation of all rooms and public areas, to include temperature scans on arrival, provision of appropriate space in restaurants, and more measures designed to protect the health and safety of guests, customers and employees.
For Local Experience, Dusit Thani Manila will have curated souvenirs so guest can bring a piece of the Philippines without having to leave the hotel.
To enable contactless and efficient service, Dusit is also implementing new Technology to allow for mobile payments, and installing digital menus in its dining outlets. Flexible meeting and conference equipment, and property-wide high-speed internet, ensure guests can always remain connected.
To offer additional peace of mind, a Dusit Care Kit will be placed in every guest room. Each pack will include hand sanitiser gel, a face mask, and antibacterial wipes so guests can enjoy and stay with confidence.