Hilton will begin a worldwide roll-out of a new program to deliver an industry-defining standard of cleanliness and disinfection to Hilton properties. Hilton CleanStay, created in collaboration with Lysol and Dettol maker, Reckitt Benckiser (RB) and Mayo Clinic, includes new procedures to help Hilton guests enjoy an even cleaner and safer stay.
Hilton and RB have expanded this partnership to support the global portfolio of hotels and the RB family of products will be used in multiple markets around the world.
“For more than a century, our top priority has been the safety and security of our guests and Team Members. As the hospitality industry evolves to address travelers’ changing expectations — especially in the wake of the coronavirus pandemic — Hilton CleanStay is the latest evolution of our commitment to providing the peace of mind and confidence our guests need to travel freely, while protecting our Team Members,” said Chris Nassetta, President and CEO of Hilton.
“Though our hospitality may look different in the short term, around the world we are eager to welcome our gusts once more and create the unforgettable experiences they have come to expect from Hilton.”
Hilton guests can expect to begin seeing changes in some hotels around the world starting today with Hilton CleanStay implemented across Hlton’s 18 brands by mid-July.
Hilton CleanStay from check-in to check-out
Online. Even before they travel, guests will find a new landing page at Hilton.com/CleanStay which will detail what they can expect during their stay. In addition, property websites will be updated to indicate that the new cleaning protocols and procedures have been implemented.
The Lobby. Guests who desire a contactless arrival experience can check-in, choose their room, unlock their door with a Digital Key and check-out using their mobile devices through the Hilton Honors mobile app.This option is available at more than 4,700 participating Hilton properties worldwide. For guests who prefer a traditional check-in, physical distancing measures will be in place directing guests on how to move through the in-person check-in and check-out process in a safe way.
The Guest Room. The first point of contact with the guest room will be with the Hilton CleanStay room seal, placed on the door upon being thoroughly cleaned. The room will have extra distinction of the most frequently touched guests room areas — light switches, door handles, TV remotes, thermostats and more.
Housekeeping Service. Guest rooms will be thoroughly cleaned and disinfected between guests. Housekeeping service during a guest stay will be based upon guest preference, recognizing that some guests may not want staff entering their room. Additional amenities, such as linens and toiletries, will be available upon request, delivered in protective packaging and placed at the guest room door.
The Public Spaces. There will be increased frequency of cleaning public areas. For instance, fitness centers may be closed for cleaning multiple times daily. Equipment will be properly adjusted and placed to enable physical distancing, and the number of guests in the center may be limited. Pool and pool areas will be cleaned fequently throughout the day, and physical distancing measures will be in place. Stations with hand sanitizer and disinfecting wipes will be available throughout the property at primary entrances and in key high traffic areas.
Food and Beverage. In hotel restaurants, tables and chairs will be placed to ensure proper physical distancing. Biodegradable, disposable dishes/utensils will be available upon request. During breakfast, restaurants will offer a range of options including grab & go, pre-plated covered items, à la carte and assisted service. When ordering room service where it is provided, guests will experience contactless delivery, with orders and single-use serviceware placed outside their guestroom door.
Meetings & Events. The upcoming Hilton EventReady with CleanStay program will set a new standard for meetings and events at Hilton. This program will deliver cleanliness, flexibility, safe and socially responsible solutions, along with creative food and beverage, the latest technology and sustainable practices. With a dedicated focus on health and wellness, the event experience from planning to execution is backed by Hilton’s world-class hospitality with responsive service from dedicated Team Members.The scientific expertise of RB group of companies assures consumers of a safer stay. According to recent findings by the American Journal of Infection Control, the active ingredients in Dettol and Lysol are effective in breaking the chain of infection of COVID-19.
As part of Hilton’s new standard of hotel cleanliness and sanitization, training was designed to ensure all Team Members are aware of the steps they can take to keep themselves and others healthy while at work. During a stay, guests may encounter Team Members using creative ways to welcome them and demonstrate their hospitality while wearing protective equipment and staying respectful of physical distance.
As partner to Hilton CleanStay, Mayo Clinic has offered their medical expertise to advice Hilton on training methods, cleaning protocols and quality assurance.