(UPDATE 26-10-2014 – The organizers informed Hospitality News that the conference has been postponed to March 2015. For inquiries, visit http://www.tourismindustryboard.org/)
The biennial Tourism Human Resources Congress has been set in Davao City on November 13 and will have the ASEAN integration as the main topic of discussion.
But unlike many tourism conferences about the integration, the event at SMX Convention Center Davao will feature the signing of a memorandum of understanding between four government agencies, namely the Department of Tourism, Technical Education and Skills Development Authority (TESDA), Commission on Higher Education, and the Department of Education “to cooperate with each other for the holistic development of human resources in the tourism sector.” The MOU will be signed “…not only in preparation for the ASEAN 2015 integration, but more importantly to meet our industry needs.”
A memorandum of agreement will also be signed formalizing the roles of the DOT, TESDA, and the Tourism Industry Board Foundation, Inc. in implementing the Mutual Recognition Arrangement for Tourism Professionals in the country.
The conference will also have Pa Putu Laksaguna of Indonesia as a speaker. The inspector general of Indonesia’s Ministry of Tourism and Creative Economy, he would share how his country has been preparing for the integration.
Other speakers include Chit Juan (“Being a Tourism in My Own Country”), Prof. Eric Zerrudo (“The Filipino Brand of Hospitality”), and Vincent Gibbons (“It’s All About Delighting Your Guests”).
A panel discussion about customer service pain points in tourism will have Victor Luciano, Clark International Airport’s general manager; Gene Bangayan, Davao Holiday Transport president; and Kennedy Kapulong, Seda Davao hotel manager as panelists.
At the end of the conference, Vic Alcuaz will set up a town hall meeting to gather insights from the audience about the question, “What are the top three action items our country needs to achieve to ensure service excellence for our growing tourist market?”
For full details of the conference, visit http://www.tourismindustryboard.org