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22nd July 2024

“Shangri-La Cares” makes a commitment on hygiene and safety protocols


Shangri-La Group announced recently the “Shangri-La Cares” commitment that elevates its already rigorous hygiene and safety protocols for all properties worldwide. Health, safety and sustainability will remain top of mind, particularly as the world continues to react and respond to the COVID-19 pandemic.

“Shangri-La Cares” reinforces the Group’s commitment to carin­g for people, as well as its distinctive Asian hospitality as it begins welcoming guests back to hotels and resorts.

Lim Beng Chee, chief executive officer of Shangri-La Group said: “To meet new challenges and evolving customer expectations, we are focusing on enhanced hygiene protocols, elevating our standards and safeguarding our guests and colleagues’ well-being. We would like to convey our heartfelt care by creating a safe environment where everyone feels comfortable and trusts in our ability to ensure their safety and health – so that they can focus on moments that truly matter.”

The group has rolled out a pilot programme at select hotels that have been operating throughout April and May, to refine additional health and safety protocols and to expand on already rigorous operational protocols with respect to the pandemic situation. All new procedures and protocols form the cornerstone of an ongoing commitment globally starting June 2020 to ensure guests have complete confidence and peace of mind during their stay.

John Rice, Shangri-La Vice-President for Operations (Philippines), discussed with the media during a virtual meeting about the Group’s operational protocols laid out by the World Health Organization. He mentioned that concrete measures have been adopted at all hotels and resorts to combat the risk of COVID-19 so that guests can feel safe when staying at or visiting its properties. These protocols include:

  • Increased frequency and full attention to deep cleaning of all high-touch surfaces and areas used by guests throughout the hotels;
  • Use of medical grade sanitizers and disinfectants which are approved by the United States Environmental Protection Agency
  • Increased cleaning frequency of air filters and air-conditioner systems to ensure optimal air quality;
  • Safe dining, meetings and events with extra precautions to respect physical distancing and enhanced food safety practices.

To reinforce the strong culture of health and safety, the Group has enhanced training, learning and development resources for colleagues on essential preparatory and prevention measures. This includes direction on cleaning and sanitization frequency, ultimately enabling them to better serve guests and safeguard their own well-being. This training is certified by long-term partner and global hygiene solutions provider, Diversey.

Colleagues will also be equipped with personal protective equipment where necessary.

Shangri-La will continue to build awareness on sanitation standards, as well as developing programmes for colleagues on stringent personal hygiene practices to ensure a safe work environment.


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