Tips to remember when outsourcing your hotel’s laundry

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An on-premise laundry

Editor’s Note: This article was published in Hospitality News Philippines’ June 10, 2015 issue with the title, “Things to remember when outsourcing your hotel’s laundry.” Get the latest issue by subscribing: divine@hospitalitynews.ph

 

Commercial and on-premise laundries, housekeeping, and foodservice are the active players that keep the excellent standards of hotels, motels, resorts, and dining facilities. Their roles are important in not only maintaining quality standards but also increasing sales.

 

One of the trends sweeping across the sanitation business is the outsourcing of laundry. The typical service provider is the linen laundry services if the on-premise laundry is not available. The outside linen services is called commercial laundry, whose machines are bigger and entirely different from the laundry shops. They pick up and deliver the laundry items at approved schedule.

 

Laundry services are measured by prompt delivery, whiteness appearance, and linen life extension. Linen laundry service provider and the institutional establishments are now aware that HACCP practices mandate, among others, that laundry linen must be organism free, no wrinkles, no lints, no foul odor, and stain free.

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The following criteria must be taken care of by an outsourced laundry service provider. These criteria can also be stated as the qualities needed:

 

1. Timeliness – Prompt delivery as committed
2. Completeness – All deliveries are complete to the letter. All are owned by the particular customer, not its competitor
3. Whiteness – White items must be immaculately white, not gray or yellowing. There should be no stains, and the items must not be creased, crumpled, or wrinkled.

 

Commercial laundry or laundry service provider has its few pros and cons too. One obvious advantage is that the hotel will not invest in laundry machines or hire people to operate them. On the other hand, outsourced laundry service can fail to deliver on time and lose and damage your linen. In which case, the service provided must agree to pay a penalty if it fails to deliver on time, pay losses at once, and replace and pay damaged items.
Some hotels still prefer on-premise laundry, which will deliver clean linens anytime. Of course, the on-premise laundry should still deliver the quality laundry finish needed by the management.

Also of interest:  The business of sanitation in hospitality (Part 2)

 

Regardless of which is chosen, the premise – Is it clean? – has to be answered by both the outsourced and the on-premise laundry. Ask yourself: Is it clean? Does it smell clean? Does it feel clean?

Romeo Apolega

Romeo Apolega

Romeo Apolega is a laundry and foodservice cleaning and sanitation specialist who has been in the business for more than 40 years. A chemical engineer by profession, he worked for BASF and Diversey where he received training in the U.S., Venezuela, Mexico, Australia, Singapore, and Hong Kong. After a brief stint at Technolux and managing his own company, he became business development director of Kalinisan Steam Laundry. A member of the Association of Phillipine Chemical Engineers, American Association of Textile Chemists and Colorists, and American Oil Chemists Society, he now sits as assistant vice president of Oxychem Corp. He may be reached via rhapolega@yahoo.com.
Romeo Apolega

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Hospitality News Philippines

Hospitality News Philippines is the country’s only magazine with an in-depth focus on hotel and hospitality trade. It is published twice a month by Bucketlist Publishing Corp., a company specializing in niche print publications with at least 18 years of experience in covering the travel and hospitality industries.


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